Last Updated: [06/04/2025]

Welcome to Cryohex PCs (“we,” “us,” “our”). By accessing or using our website at https://cryohex.shop (the “Site”) or purchasing our products/services, you agree to comply with and be bound by these Terms of Service (“TOS”). If you do not agree, please do not use our Site or services.

1. General Terms

  • CryoHex PCs provides custom-built computers, computers, components, and related services.
  • By placing an order, you confirm that you are at least 18 years old or have legal guardian consent.
  • We reserve the right to modify these terms at any time. Continued use constitutes acceptance of changes.

2. Orders & Payments

  • All orders are subject to product availability.
  • Prices are in [GBP] and subject to change without notice.
  • Payment is required at checkout.
  • Orders may be canceled or refunded per our Refund Policy (Section 5).

3. Shipping & Delivery

  • Shipping costs and times are provided at checkout.
  • We are not responsible for delays caused by carriers or customs.
  • Risk of loss transfers to you upon delivery.

4. Warranties & Returns

  • Hardware warranties are provided by manufacturers unless stated otherwise.
  • Custom-built PCs do not have a limited warranty.
  • Returns/refunds are subject to our Refund Policy (Section 5).

5. Refund & Cancellation Policy

  • Custom PCs: No refunds after assembly begins (non-refundable deposit may apply).
  • Defective Items: Contact support for RMA within warranty period.
  • Shipping fees are non-refundable unless the error is ours.
  • Orders will be cancelled if placed outside the UK.

6. Limitation of Liability

  • CryoHex PCs is not liable for:
    • Indirect, incidental, or consequential damages.
    • Misuse, modifications, or unauthorized repairs of products (including overclocking).
    • Data loss or hardware failure beyond our control.

7. User Responsibilities

  • You agree not to:
    • Use our products for illegal purposes.
    • Reverse-engineer or resell our custom builds without permission.
    • Submit false information when ordering.

8. Intellectual Property

  • All content, including but not limited to text, graphics, images (except where third-party attribution is provided), and logos on our Site are the property of Cryohex PCs and protected by copyright laws.
  • The CryoHex PCs logo is a trademark owned by us. Unauthorized use is prohibited.
  • If you believe any content on our Site infringes your intellectual property rights, please notify us immediately at admin@cryohex.shop with:
    • A description of the copyrighted work or trademark.
    • The exact location (URL) of the infringing material.
    • Your contact information.
    • A statement confirming your good-faith belief that the use is unauthorized.
  • We will review and take appropriate action, including removal if necessary.

10. Contact Us

For questions, returns, or support:

By using CryoHex PCs’ services, you acknowledge that you have read, understood, and agreed to these Terms.